Process Mapping Assignment $(5\%)$

Individual assignment

Create a cross functional or basic process map of a process for the following examples:

Approx. $10-15$ process activities $($inclusive of decisions, delays, etc.$)$

Option to create in Visio or excel

Include decision points, parallel$/$alternative path

Identify 'value add & non$-$value add' steps or process activities

Estimate or measure times for each step

Conduct cycle time analysis or determine cycle time efficiency.

Summarize your findings or conclusion in a few sentences.

BCIT

Business Process Improvement

Process Mapping

In teams, create standard process map of any one of the following $($minimum $15$ steps, include decision points$)$

You work at Starbucks as a Barista, customer orders for Low whip, soy, caramel latte

You work at GAP, customer returns order without receipt

You arrive at BC Place, Purchase food and find seats for concert

BCPLACE

BCIT

Business Process Improvement