$3\mathrm{.}2$ Glow Up is a leading e$-$commerce platform specializing in fashion retail, has experienced a recent decline in customer satisfaction and retention rates. Despite offering a wide range of products and competitive prices, customers have been expressing dissatisfaction with the overall shopping experience, citing issues such as lengthy checkout processes, limited payment options, and inadequate customer support. As a business analyst consultant, you have been hired to analyze the current situation and propose recommendations to improve customerexperience and drive business growth. $3\mathrm{.}2$ outline a plan for conducting effective eliciation sessions with stakeholders. What techniques and tools you use to gatjer relevant information and insights