3. Calculate the average wait and time in service for patients with appointments (new and returning) and for those seeking a prescription refill.

4. What are your recommendations for improvement

- The patients are seen in the clinic between the hours of 9:00 A.M. and 12:00 P.M. and between 1:00 and 5:00 P.M. - On average the clinic sees 150 patients per day. - Nine physicians are usually on duty to see patients at the clinic. Physicians arrive at 9:00 A.M. and are on duty until 5:00 P.M. with a one-hour break during the day. - They are supported by seven medical assistants who take vital signs and put patients in exam rooms. - Four registration clerks are present to register patients, enroll them in federal and local aid programs, prep their medical records, and collect copayments. - There are three coordinators who make follow-up appointments and arrange referrals. Coordinators see patients from 9:00 A.M. until 5:30 P.M., with a one-hour break during the day. - There is one security guard who is available from 7 A.M. page 256 to 6 P.M. - There is one pharmacist, and two pharmacy technicians. The pharmacy is open from 9:00 A.M. to 5:30 P.M., with a lunch break from noon to 1:00. - The facility itself has a security window at the front door with a guard-controlled entry door, a large waiting area, five registration windows, 11 provider rooms ( 3 of which are used for taking vitals and 8 by physicians for exams), and four coordinator's desks. Patient Flow Through the Clinic An average of 120 patients have appointments at the clinic each day. An additional 30 patients come for prescription refills each day