Question: 1. Draw two process flow diagrams. One for the pharmacy customers, and another for the regular and new patients. 2. Calculate the capacity and utilization

1. Draw two process flow diagrams. One for the pharmacy customers, and another for the regular and new patients. 2. Calculate the capacity and utilization of each resource (people, rooms) and identify bottlenecks. 3. Calculate the average wait and time in service for patients with appointments (new and returning) and for those seeking a prescription refill. 4. What are your recommendations for improvement?

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