3. Develop a Dispute Resolution Policy and Procedure

Develop a Dispute Resolution Policy and Procedure so that all staff are aware of the dispute resolution procedures in place.

In developing your policy and procedure you should review other workplace's policies and procedures. Your policy and procedure must be in your own words and must include a list of references that you have used in the development of the document.

Develop a Dispute Resolution Procedure that addresses the following:

• Purpose of the policy
• Scope - to whom it applies
• Relevant Legislation
• What constitutes a dispute
• Responsibilities of managers in disputes. This should include advice on how to identify conflict and how to plan to address issues before a dispute is raised.
• Responsibilities of employees in disputes. This should include advice on the steps an employee should take to resolve issues/conflict before involving their supervisor.
• The process and timeframe by which a dispute will be handled. The process must demonstrate how the dispute moves through the internal chain of command right through to referral to an external body.