Develop Dispute Resolution Policy and Procedures The dispute resolution policy and procedures need to be established so that all staff are aware of what dispute resolution procedures are in place. The dispute resolution policy and procedures need to address the following: Purpose oi the policy Scope: who it applies to What constitutes a dispute Responsibilities of managers in disputes Responsibilities of employees in disputes The process by which a dispute will be handled. You may review dispute resolution policies and procedures to guide the development of your document. However, the document must he in your own 1.ruiords. Ensure that you review the link provided under "Required" to ensure 1that your policy and procedures considers relevant legislation