$3$

Process

Some business processes reflect functional thinking, focusing on the activities that take place wholly within a single department. However, most, such as ordering a product, are cross$-$functional or cross$-$departmental processes and span the entire organization. The process of "order to delivery" focuses on the entire customer order process across functional departments.

eBook

The goal of$-$this activity is for you to identify which step in the order$-$to$-$delivery business process belongs to which functional department.

Instructions: Match each step in the order$-$to$-$delivery process to the department responsible for completing the activities in that step.

$1$

Accounting and

$2$

Sales

$3$

$4$ Finance

Operations

$5$ Management