The Five Steps in the Order$-$To$-$Delivery Process

Some business processes reflect functional thinking, focusing on the activities that take place wholly within a single department. However, most, such as ordering a product, are cross$-$functional or cross$-$departmental processes and span the entire organization. The process of "order to delivery" focuses on the entire customer order process across functional departments.

The goal of this activity is for you to identify which step in the order$-$to$-$delivery business process belongs to which functional department.

Instructions: Match each step in the order$-$to$-$delivery process to the department responsible for completing the activities in that step.

$2$

Sales

$3$

Operations

Management

$4$

Accounting and

Finance

Match each of the options above to the items below

Step $1$: Create campaign

Step $2$: Place order, notify production, check credit

Step $3$: Manufacture goods

Step $4$: Bill customer

Step $5$: Support sale