Question: 3. Systems development options and decisions Looking at Cherwell Software Who made the decision? When was it made? If the justification for the decision was

3. Systems development options and decisions Looking at Cherwell Software

Who made the decision? When was it made? If the justification for the decision was announced, how was it justified?

3.4. Is the decision about how to develop (or outsource/purchase) the application part of a larger movement by this organization "to the cloud" or even just part of a shift towards using more purchased applications?

3.5. What kind of RFP (Request for Proposal) process was followed (if any)?

3.6. If an external vendor was engaged was a service level agreement executed with that vendor?

3.7. Did the application need to be customized to meet all the business requirements? Who was responsible for customizing?

3.8. Were any business requirements changed to fit the application? Who was responsible for approving the changes?

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