35. __________ Is the rule most commonly applied when there are severe penalties for a work that is not completed on time

A. earliest due date rule

B. first come first serve

C. slack time remaining

D. Critical ratio

E. Johnson's rule

36. All of the following differences between manufacturing and service operations are correct except

A. Accumulation or decrease in inventory of finished products is more applicable to manufacturing operations

B. Quality standards are easier to measure in manufacturing operations

C. Contact with customers is more prevalent with persons working in service operations

D. Because of more people contact, productivity is more easily measured in service operations

37. The scheduling rule which most reduces number of jobs in the system/work in process is generally

A. First come first serve

B. shortest processing time

C. Flowtime dispatch rule

D. Earliest due date

E. Earliest release date