36. The value chain or the value chain analysis (VCA) is a systematic approach to examine the development of ______________ . A. Sustainability. B. Competitive advantage C. Performance D. Financial Growth

37. The primary activities are the activities involved in _________________ into the business, operating, sending out, marketing and servicing. A. searching materials. B. allocating materials C. finding materials D. bringing materials

38. Meanwhile, the support activities are the activities that improve the _____________ of the primary activities and other support activities in helping the organization achieve its competitive advantage. A. production or operations. B. information or resources C. tangible or intangible D. effectiveness or efficiency

39. Strategic planning can be explained as a process practiced in the organization which enables the organization to identify the direction and path to achieve its ________________ . A. short-term objectives. B. long-term objectives C. medium-term objectives D. sustainability objectives.

40. All strategies can be classified into three main levels or hierarchy, starting from the top which is ____________, ________________ and ______________. A. corporate, department & functional B. corporate, divisional & functional C. corporate, business & functional D. corporate, section & functional