Question: 4 1. a. Define organizational behavior. How do organizational behavior principles 5 influence organizational outcome? b. How does organizational structure influence organizational behavior? c. Ensuring

4 1. a. Define organizational behavior. How do

4 1. a. Define organizational behavior. How do organizational behavior principles 5 influence organizational outcome? b. How does organizational structure influence organizational behavior? c. Ensuring standard customer service is a tough challenge to every organization 3.5 today. However, organizational behavior knowledge could help in this regard. Argue for this claim. 7 2. a. What is attitude? Mention the components of it. Describe the components of attitude with examples. b. Define different job attitudes. Are these job attitudes really all that distinct? Give your opinion. 5.5 5 3. a. Define perception. Describe Selective Perception and Halo Effect as common shortcuts in judging others. b. Discuss specific application of shortcuts in judging others in organizations. How could you overcome the problems created in judging others through shortcuts? Discuss this in case of anyone of such shortcut applications. 7.5 4.5 4. a. Motivation can increase the managerial performance. How could a manager use job rotation technique to motivate his/her subordinates? b. What are the drawbacks of job rotation? What is EIP in case of motivation of employees? How does EIP motivate an employee? Discuss anyone EIP program, 3 5 c. 5. a. What is power? As a student, do you have any formal power base? b. What are the common power tactics people use in their workplaces? Discuss the tactics. Which tactic you prefer most and why? 2.5 10 6. Discuss Big- 5 personality model. Which trait of this model match with you 12.5 as a person? Explain in detail. Page 2 of 2

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