Question: 5 1. a. Define organizational behavior. How do organizational behavior principles influence organizational outcome? b. How does organizational structure influence organizational behavior? c. Ensuring standard

5 1. a. Define organizational behavior. How do

5 1. a. Define organizational behavior. How do organizational behavior principles influence organizational outcome? b. How does organizational structure influence organizational behavior? c. Ensuring standard customer service is a tough challenge to every organization today. However, organizational behavior knowledge could help in this regard. Argue for this claim. 4 3.5

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