$4\mathrm{.}1$ Customer satisfaction and loyalty is achieved through two dimensions, those of

features, and freedom from deficiencies. Draw a table to illustrate the main

categories of the two dimensions of quality for both manufacturing and service

industries. $(8)$

$4\mathrm{.}2$ The three universal processes for managing quality, also known as Juran$$s Trilogy,

are Planning $($design$),$ Control $($compliance$),$ and Improvement $($breakthrough$).$

Construct a table to clearly compare and differentiate the various elements within

each quality process. $(10)$

$4\mathrm{.}3$ List and explain the different types of control charts for both control charts for

continuous or variable data, and control charts for attribute or categorical data.