QUESTION $4$

$4\mathrm{.}1$ Customer satisfaction and loyalty is achieved through two dimensions, those of features, and freedom from deficiencies. Draw a table to illustrate the main categories of the two dimensions of quality for both manufacturing and service industries.

$(8)$

$4\mathrm{.}2$ The three universal processes for managing quality, also known as Juran's Trilogy, are Planning $($design$),$ Control $($compliance$),$ and Improvement $($breakthrough$).$ Construct a table to clearly compare and differentiate the various elements within each quality process.

$(10)$

$4\mathrm{.}3$ List and explain the different types of control charts for both control charts for continuous or variable data, and control charts for attribute or categorical data.

$(12)$

$[30]$