$4\mathrm{.}6$ DO'S AND DON'TS FOR SUPERVISORS

According to Goetsch $(2015),$ supervisors can play a pivotal role in the prevention of workplace violence. The following are some rules of thumb for supervisors:

Don't try to diagnose the personal, emotional or psychological problems of employees.

Don't discuss an employee's drinking unless it occurs on the job. Restrict comments to performance.

Don't preach to employees. Counsel employees about attendance, tardiness and job performance, not about how they should live their lives.

Don't cover up for employees or make excuses for inappropriate behaviour. Misguided kindness may allow problems to escalate and get out of hand.

Don't create jobs to get problem employees out of the way. Stockpiling employees and putting an employee in the background simply gives him$/$her more time to brood and allow resentment to build.