4. Please read the passage carefully and answer the questions given below: Joe was recently promoted to the position of District Manager of Computer Operations for a large company. Mary, Joe's supervisor, calls him to her office. She has just been informed that the CEO has received an anonymous letter from an employee. This letter states that a recently installed (and very expensive) system does not perform as expected and has not achieved the expected results. Joe has been aware that the system's actual performance is really as described in the anonymous letter. Joe had reported this performance problem to Mary before. Although Mary had listened to Joe, she had been the original supporter of the system and continually provides only positive feedback to the CEO on its performance. Mary tells Joe that the CEO expects a reply to the letter. She tells Joe to draft the reply. It should say that the system is performing as projected and that all Page 2 of 3 savings portrayed in the original justification documents are being achieved. She says the documentation provided with his reply should support those statements." Joe is upset by this directive. He feels that upper management is being misinformed in the interest of protecting a questionable decision. He approaches Mary with his concern. She says that if he does not provide the reply as requested, she will have serious doubts about his ability to perform the functions of a District Manager for the company. Joe has worked hard to achieve this position and is very worried about her statement. 4a). Operations Management is a pivotal process in manufacturing firms. It CO2 Ap 03 refers to the process of planning, directing, implementing and monitoring all the production processes and operations. In the field of production and manufacturing, these functions of operations management are carried out by an Operations Manager. The processes of operations management are impacted by five variables which are known as 5Ps of management. Describe five P's of operation management with real field example. 4(b). Operations Management solution helps to ensure Safe, Reliable and CO3 03 Efficient plant operations and regulatory compliance by digitization of information related to key Operations Management Practices. This results in improved productivity through standardized work practices, streamlined processes, plus improved communications and coordination across departments. Briefly discuss the operation management system, 5(a). People require different services and products to satisfy various needs CO2 and wants. In this regard, it can be observed that the marketers play a pivotal role in marketing different products and services to various targeted customers. However, some people often confuse the two terms and often use them interchangeably to refer to one thing but a closer analysis between them shows that they are different. Above this aspect distinguish between product and service. 5(b). Imagine that your customer satisfaction score on a popular business CO3 ratings website has dipped. When you look at recent comments, you see that your customers are complaining about late delivery, and that products are being damaged in transit. You decide to run a small pilot project for a month, using a new supplier to deliver your products to a small sample of your customers, and you're pleased to see that the feedback from these customers is positive. As a result, you decide to use the new supplier for all your orders. What you have just done is to go once around a loop called the PDCA Cycle, which helps you to strive for continuous improvements to your business, Explain PDCA cycle with an example, R 03 03