Question: 4 ) Qualitative Feedback. Finally, examine your site ( s ) and assess whether there is any opportunity for real - time visitor feedback (

4) Qualitative Feedback. Finally, examine your site(s) and assess whether there is any opportunity for real-time visitor feedback (voice of the customer) about their user experience? (Sometimes this appears in the navigation, other times as a pop-up window after youve spent time on the site).

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