Question: 4. Suppose you and another person differ substantially on a problem definition. Suppose she says to you, No, the real problem is that . .

4. Suppose you and another person differ substantially on a problem definition. Suppose she says to you, No, the real problem is that . . . followed by her definition of the problem. How do you respond? 5. Again, suppose you and another person differ substantially on a problem definition. Assume you understand his definition. How can you make that fact clear? 6. Explain the following statement: In business, empathetic thinking is smart. Do you agree?

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