Question: 4. What is process redesign? Describe in detail with examples. 5. What are the techniques for improving service productivity? Describe in detail with examples. 6.

4. What is process redesign? Describe in detail with examples. 5. What are the techniques for improving service productivity? Describe in detail with examples. 6. Name the four quadrants of the service process matrix. Discuss how the matrix is used to classify Services into categories. Describe in detail with examples

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