47.The Board asks you to demonstrate different ways in which your leadership of the firm has been effective. You begin by discussing your vision for the firm which focused on seamless, integrated customer service and the way you have worked on making this a part of the organization. In your mind, this demonstrates which core task of leadership?

a.development of future leaders

b.demonstrating strong, individual leadership skills

c.a ferocious desire to achieve outstanding results

d.your concern for upward communication

e.development and clear articulation of organizational purpose

48.The Chair of the Board notes that one of the employees, who also happens to be his nephew, has complained about the unreasonable performance expectations you place on employees at different levels of the company. You respond by saying:

a.your nephew needs to develop some more muscle so stretching is good for him.

b.effective change efforts are built on a drive to achieve outstanding performance.

c.you recognize the unreasonableness of your demands.

d.you walk the talk.

49.In reviewing your record, the Board questions a fairly large expenditure of the past quarter which was related to a series of focus meetings between you and

employees at all different levels. These meetings were already conducted at the beginning of the 2-year episode, why again? You point to:

a.the importance of upward communication.

b.the value of being in touch with employees at all levels.

c.the importance of forging close emotional bonds.

d.all of the above

e.a and b only

50.The Board heard about something called upward communication and wants to know what means you are using to promote this. You explain that you:

a.always remind employees of who knows best, which is you, of course.

b.tell employees to always follow the precisely prescribed channels for communication.

c.clearly delineate roles and responsibilities.

d.have focus meetings and an open-door policy.

51.One of the things you are particularly proud of is your approach to developing future leaders. You show the Board this program and the outstanding features which include:

a.rapid upward mobility, short-term performance rewards and culture work.

b.slow downward mobility, long-term performance rewards and recruitment for specific skills.

c.rapid downward mobility, movement within multiple functions and wilderness training.

d.coalition training, vision, strategy and culture work, and long-term performance rewards.