48. When a guest is fired a. There was a guest failure b. There was an organizational failure c. There was no failure d. Both a and b 49. In most hospitality experiences, a guest will a. Always be required to co-produce at least some part of the experience b. Always have the option of letting someone else do everything in the experience c. Always be allowed to do everything the guest wants to do for himself/herself d. None of the above 50. One of the most important things an organization must do to prepare for guest co-production is a. Define the role the guest must play b. Define the necessary KSAs for co-producing c. Conduct a performance review while co-producing to ensure success d. All of the above