5 Building High Performance Teams Editing Voice Senste Mini Case Study: Whose Job Is That? "This is just crazy." said Larissa Andrada the Executive Housekeeper at the Bledsoe Hotel, to Gabriel Moreno, the hotel's General Manager, "and it has got to stop!" Gabriel surveyed the hotel's employee breakroom and didn't like what he saw. Empty food containers covered most of the room's tables, dirty plastic glasses were everywhere, and old newspapers littered the floor. The plastic lined trash cans in the room overflowed with quick service restaurant bags and wrappers, and someone had spilled what looked to be vegetable soup in the room's microwave, with some of it on the countertop and some on the floor. The place was a mess! The employee breakroom was open to all hotel staff, and it was used for the staff's normal 15-minute breaks, as well as for a dining area for staff members who brought their meals to work. The daily cleaning of the breakroom was assigned to the hotel's housekeeping staff. "The guys in F&B and Maintenance leave it like this almost every day," said Larissa. "It's a mess, and I'm tired of having my team come in here and clean it up." "Have you talked to Olivia and Stephano?" asked Gabriel Olivia was the hotel's Food and Beverage (F&B) Director and Stephano headed the hotel's Maintenance and Engineering department 1 did." replied Larissa "right after our last executive committee meeting. They both said they would talk to their staff. And that was two weeks ago! My team is too busy doing our regular work of keeping the guestrooms and public spaces clean. We shouldn't have to spend an hour a day down here cleaning up after our own staft" continued Olivia. "I think from now on you should make the people who are creating this mess clean up after themselves!" 1. If you were the hotel's General Manager, what would you say to Larissa? 2. If you were the hotel's General Manager, what would you do to address this problem? Focus BB ENG Editing Voice Sensit Mini Case Study: Whose Job Is That? "This is just crazy." said Larissa Andrada the Executive Housekeeper at the Bledsoe Hotel to Gabriel Moreno, the hotel's General Manager, and it has got to stop! Gabriel surveyed the hotel's employee breakroom and didn't like what he saw. Empty food containers covered most of the room's tables, dirty plastic glasses were everywhere, and old newspapers littered the floor. The plastic lined trash cans in the room overflowed with quick service restaurant bags and wrappers, and someone had spilled what looked to be vegetable soup in the room's microwave, with some of it on the countertop and some on the floor. The place was a mess! The employee breakroom was open to all hotel staff, and it was used for the staff's normal 15-minute breaks, as well as for a dining area for staff members who brought their meals to work. The daily cleaning of the breakroom was assigned to the hotel's housekeeping staff. The guys in F&B and Maintenance leave it like this almost every day." said Larissa. "It's a mess, and I'm tired of having my team come in here and clean it up." "Have you talked to Olivia and Stephano?" asked Gabriel. Olivia was the hotel's Food and Beverage (F&B) Director and Stephano headed the hotel's Maintenance and Engineering department. "I did." replied Larissa. "right after our last executive committee meeting. They both said they would talk to their staff. And that was two weeks ago! My team is too busy doing our regular work of keeping the guestrooms and public spaces clean. We shouldn't have to spend an hour a day down here cleaning up after our own staff," continued Olivia. "I think from now on you should make the people who are creating this mess clean up after themselves." 1. If you were the hotel's General Manager, what would you say to Larissa? 2. If you were the hotel's General Manager what would you do to address this problem? nited States D Focus TO AD EN