$5.$

Question $5$

You are evaluating a customer experience initiative that you manage for an online clothing store. Which of the following evaluation indicators would answer this evaluation question: Are customers paying attention to our email newsletters?

$1$ point

Customers are $35\%$ more likely to recommend your store to a friend.

Customers redeem store coupons $25\%$ more often.

The store has increased the advertising budget by $25\%.$

Customers are $47\%$ more likely to recommend your store to a friend.

$6.$

Question $6$

You are creating a survey about the implementation of a new tool in your company. You include the question $$How many times have you used the new tool this week?$$ The answer options are $$zero times,$1-2$ times,$3-4$ times,$$ and $$more than $4$ times.$$ What type of survey question are you asking?

$1$ point

A close$-$ended multiple choice question

An open$-$ended question

A close$-$ended true$/$false question

A close$-$ended scaled question