5. The steps for the patient intake and registration process in an outpatient procedural area are: 1. Identify and confirm patient with a minimum of two identifiers 2. Identify and confirm insurance and billing information 3. Verify procedure 4. Reconcile the medication list 5. Determine if the patient has implantable devices 6. Determine if the patient is using an ambulatory infusion pump The First Time Quality (FTQ) percentages for each of the steps are 99.8%, 99.9%, 99.5%, 95.6%, 90.1% and 89.6%, respectively. What is the Rolled First Time Quality (RFTQ) of the entire process?

74.5%

89.6%

95.6%

76.6%