$5.$ Video Case Study: Performance Management at Metropolitan Bakery

Watch the following video about Metropolitan Bakery, and then use your knowledge of human resources and performance management to answer the questions that follow.

Transcript

Will, an employee at Metropolitan Bakery, says of James that $$He$$ll teach you.$$ This statement indicates Metropolitan Bakery uses which of these approaches to performance management?

developmental approach to performance review

administrative approach to judgment

developmental approach to learning

administrative approach to learning

Wendy, co$-$owner of Metropolitan Bakery, says that the trained employees should be autonomous and engage customers with their knowledge. Although you don$$t hear it in this video, Wendy also says the employees should understand what it$$s like to $$change the dynamic$$ and manage a lot of information. This kind of expectation indicates that Metropolitan Bakery:

uses an administrative approach to manage performance appraisal information.

uses a developmental approach to improve employee future competencies.

uses a developmental approach to manage performance appraisal information.

uses an administrative approach to improve employee future competencies.