$5.$ Video Case Study: Performance Management at Metropolitan Bakery

Watch the following video about Metropolitan Bakery, and then use your knowledge of human resources and performance management to answer the questions that follow.

Transcript

Wendy Smith Born, co$-$owner of Metropolitan Bakery, says that Lorie Brennell has a high standard of excellence, and so she likes for new people to be trained by her. In making this statement, Wendy is showing which of these approaches to performance management?

developmental reinforcement of the authority structure

developmental recognition of individual performance achievements

administrative promotion of employees

administrative determination of organization training needs

Wendy, co$-$owner of Metropolitan Bakery, outlines their clear$-$cut training program as an orientation, which includes three shifts with a seasoned associate, scripts, quizzes, follow$-$up quizzes, and constant check$-$ins. Which of these is NOT likely to be an outcome of this activity?

providing a way to squelch employee concerns

recognizing deserving employees

evaluation of training programs and progress

allowing employees to discuss concerns