6. A written statement that explains the job content, environment, and conditions of employment is called a:

A. job specification.

B. job preview.

C. job manual.

D. job description.

7. Elizabeth was hired as a customer care executive by a telecommunications provider during a period when they were extremely short-staffed. Her employers soon realized that she was impatient, easily irritated, and lacked motivation. They even began to receive complaints about her behavior from angry customers. In hiring Elizabeth, her employers were guilty of a(n):

A. admission error

B. reject error

C. accept error

D. omission error

8. In which one of the following traditional training methods do employees work with an experienced worker who provides information, support, and encouragement?

A. job rotation

B. experiential exercises

C. mentoring and coaching

D. on-the-job training

9. Wayne hosts his first regional sales meeting. During which he meets individually with his employees and shows them a chart of their sales numbers for each month compared to their budgeted quota for the year to date. Additionally, Wayne and each employee set mutually agreed-upon budget goals for the remaining six months of the fiscal year. Wade is utilizing the ________ method of performance appraisal.

A. BARS

B. critical incident

C. MBO

D. multi-person comparison

10. Steve recommends that employees should be compensated according to their competencies, rather than their designations. Employees should be financially rewarded when they gain more knowledge and learn new processes that are relevant to the job, even if the employee is at a lower level. This implies that Steve favors a:

A. variable pay system.

B. fixed pay system.

C. profit-based pay system.

D. skill-based pay system.