6. Group effectiveness factors

Read the scenario and answer the questions that follow.

Large companies, such as MasterCard, routinely have employees from multiple generations working for them. There are people from the Silent Generation, from the Baby Boomer Generation, from Generation X, and from the Millenial Generation. These different employees dont always do things the same way, nor do they look at problems identically. But they can create connections with each other, and in doing so, they improve the work of their teams.

Based on this scenario, MasterCard is experiencing which of the following?

Structural holes

Ethnic diversity

Age diversity

Gender diversity

Which of the following are among the four factors that influence work team effectiveness? Check all that apply.

Creativity

Work team structure

Punctuated equilibrium

Diversity

teamwork skills include open communication, trust, and positive interdependence, while teamwork skills include the ability to play fair and be a good winner or loser.

Functionally diverse teams have members with a variety of different educational backgrounds and knowledge.

Research shows that functionally diverse teams are likely to show which of the following? Check all that apply.

Functionally diverse teams can perform at high levels when everyone in the team agrees on tasks and goals.

Functional background predicts team involvement.

Team members in functionally diverse teams have higher turnover intentions than team members in homogeneous teams.

Functionally diverse teams perform at lower levels than non-functionally diverse teams.