6. Teamwork is viewed as*

1 point

a. an ineffective way to accomplish work.

b. a basic building block of organizations.

c. a way to socialize in the office.

d. a change of pace from individual work.

e. a way to save valuable time.

7. Well-developed soft skills include interpersonal skills that *

1 point

a. are important, but not essential, for office workers.

b. include ones ability to interact effectively with others.

c. are skills one is born with, not learned.

d. are only recently emphasized as important for administrative assistants.

e. are important for trouble-shooting technical problems as they arise.

9. Hard skills should not be solely relied upon as*

1 point

a. you should strive to display solid interpersonal skills at all times, regarded of superior technology skills.

b. it doesnt allow you to connect personally with clients/customers.

c. you may not need to produce and manage information through the use of technology.

d. lead regular team meetings will not always require technological expertise.

e. you can always develop technology skills

10. Productive behaviours in a team environment include*

1 point

a. allowing all team members to digress from a topic during a team meeting.

b. not paying attention to team members whose opinions are different from most team members.

c. allowing team members to stay out of team discussions when one person is monopolizing the discussion.

d. allowing decisions to be made based on the opinions of all team members vs. the facts.

e. treating all members with respect and valuing every contribution

12. One of the goals of the Canadian Human Rights Act*

1 point

a. understanding time management in other cultures.

b. utilization of strengths.

c. work etiquette.

d. ensure equal opportunity.

e. policies and standards for cultural diversity.