Question: 6. The computer lab has a help-desk that helps students with spreadsheet assignments. On average, 15 students arrive per hour at the help-desk. The standard

6. The computer lab has a help-desk that helps

6. The computer lab has a help-desk that helps students with spreadsheet assignments. On average, 15 students arrive per hour at the help-desk. The standard deviation of inter-arrival times is 4 minutes. The help-desk can help 20 students in an hour. The standard deviation of service time is 1.5 minutes. Compute the following, (a) The utilization of the help-desk (b) The average number of students waiting in line (c) The average number of students in the system (d) The average time a student spends waiting in line (e) The average time a student spends in the system

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