61. Both an HMO and a PPO contract services with groups of healthcare providers. However, in an HMO you are restricted to the network (no benefit outside of network), whereas in a PPO you can still obtain benefits out of network (though the benefit amount is greater in-network).

True

False

62. Companies have numerous ways to establish rules. Some ways in which companies establish rules include: employee manuals, standard operating procedures, job descriptions, and performance standards.

True

False

63.Research in the hospitality industry has revealed that the average cost of turnover for an hourly (non-exempt) employee is $1,000

True

False