61.Mark the correct statement.

• A. According to the needs theory of motivation, a fulfilled need is a motivator.
• B. Intrinsic rewards are rewards that come directly from performing a task.
• C. The perceived value of a reward is determined by intrinsic rewards, not by extrinsic rewards.
• D. a and b.

62.Mark the correct statement.

• A. Dan Pink cogently makes the case that money is important but it does not motivate in doing creative tasks.
• B. Dan Pink cogently makes the case that money is important motivator for doing routine tasks, which is less important for this century.
• C. Dan Pink and Herzberg converge on importance of money as a hygiene factor.
• D. all of the above.
• E. a and be only.

78. When handling conflict in teams, one should

• A. avoid tit for tat reactions.
• B. use the team to heal the team.
• C. look for the underlying meaning.
• D. all of the above.
• E. b and c.

80.According to Jack Valenti,

• A. the more eye contact we make the better it is.
• B. we should be expressive with our gestures, but without overdoing it.
• C. we should touch as often as we can without causing offense.
• D. all of the above.
• E. a and b only.