7 to 13 pls help me

7. The most important virtue and personality traits of a receptionist are to be and calm. A. patient B. relax C. restful D. angry 8. There are always deadlines to meet, meeting to schedule, calls to make, and dozens of other duties, none of which can be postponed or forgotten referred to A. B. C. D. ability to work under stress ability to remain calm ability to empathize with other ability to being patient 9. There are the safety procedures to keep following when using office equipment EXCEPT: A. B. C. D. Follow the manufacturer direction. Avoid other activities that will distract from the operation of the equipment. Turn off when you notice smoke or smell something burning. Turn on the power switches when an emergency of power outage happen. 10. Below are the suggestions for conducting successful relationship EXCEPT: C. D. Arrange face to face meeting. Maintain straightforward communication. Ignore the relationship track. Apply the same levels professionalism. 11. The procedures should be located conveniently within the office. A. B. C. D. first aid emergency telephone building evacuation emergency 12. As a receptionist, they are also charged with giving visitors their first taste of the office culture referred to A. great all visitors loud and clear B. keep the visitor informed C. offer refreshments D. project professionalism 13. when signing out from the Visitor need to return the visitor building. A. badge B. hand phone C. bag D. pen