$7.$ Video case study: Job design at Zappos $($Lead$)$

Watch the following video about Zappos and use your knowledge of human resources and empowerment to answer the question that follows.

Transcript

Christy Martin works with Zappo$$s customers every day. She knows that her job is important to the company because she is responsible for bringing in sales. This indicates that her job is high in which of the following factors?

Skill variety

Task significance

Task identity

Autonomy