7.The only difference between an employee benefits package and a services benefits package is the ___ of the benefits package

visibility

bonds

far reaching

ultimate recipient

8. Strategic issues such as organizational flexibility, top management skill employee motivation training hiring practices culture of the service customer nature of the service and technological choice affect your ability to provide___

unique services packages

selective services packages

restricted services packages

generic services packages

9. with services the customer often provides product specifications (what to make) and process design (how to make it) often without the invitation of the service provider what does this sentence refer to

everyone presumes to be an expert

the unified services theory

the unrelatable supplier dilemma

Capricious labor

14. the shaded boxes are major issues that need to be addressed when developing improvement stratgies in which tool this situation happens?

tree diagrom

interrelationship digraph

process decision program chart

Affinity diagram