8). having your work schedule set so that you work three 12-hour shifts for two out of the three weeks and four 12-hour shifts for one of three weeks is known as?

a). planning cycle b). planning period c). shift d).tour type

9). which of the following is a measure of how good your appointment system is performing?

a). access time b). no show % c). double booking d). Number of FTEs

10). how does a hospital handle the variability in patient demand?

a). hiring more full-time staff than needed b). hiring a float pool that they can deploy where needed c). turning away patients d). having employees work harder