8) Which is NOT true regarding differences between goods and services?

A) Services are generally produced and consumed simultaneously; tangible goods are

not

1. Goods tend to have higher customer interaction than services
2. Services tend to have a more inconsistent product definition than goods
3. Services tend to be more knowledge-based than goods

9) Given forecast errors of 7, -7, 8, -6, and 7, what is the mean absolute deviation (MAD)?

A) 1.8

B) 6

C) 7

D) 9

10) Which of the following phrases best describes process focus?

1. Low volume, high variety
2. Finished goods are usually made to a forecast and stored
3. Operators are less broadly skilled
4. High fixed costs, low variable costs

11) Because problems with fixed-position layouts are so difficult to solve well onsite, operations managers:

A) Utilize this approach only for construction projects such as bridges and office tower

b)Increase the size of the site. c)Often complete as much of the project as possible offsit d)Utilize this lavout only for defense contractors