Question 6

Which task IS an operational function for a commercial airline?

A		Evaluating international monetary exchange rates
B		Designing advertising
C		Recording accounts payables
D		Ensuring planes are well maintained

Question 7

Choose the best example of a "pure" service organization?

A		electric company
B		grocery store
C		massage therapist
D		car dealership

Question 8

Which is NOT true regarding differences between goods and services?

A		Goods are produced and consumed simultaneously; services are not.
B		Services can be more knowledge-based than goods.
C		Service have high levels of interaction with their customers, goods producers do not.
D		Good are easy to inventory and store, services are not.

Question 9

Which task IS an operational function for a restaurant?

A		Conducting inventories and ordering of food supplies
B		Paying supplier invoices
C		Hiring new employees
D		Designing menu layout for customers

Question 10

Which is NOT true regarding differences between goods and services?

A		Services can be more knowledge-based than goods.
B		Services have a more inconsistent product definition than goods.
C		Goods producers have high levels of interaction with their customers, services do not.
D		Good are easy to inventory and store, services are not.