9) Which is NOT true regarding differences between goods and services? A) Services are generally produced and consumed simultaneously; tangible goods are not B) Services tend to be more knowledge-based than goods. C) Services tend to have a more inconsistent product definition than goods. D) Goods tend to have higher customer interaction than services. E) Reselling is unusual in services: goods often have some residual value. 10) Which of the following is NOT a typical service attribute? A) intangible product B) easy to store C) customer interaction is high D) simultaneous production and consumption E) difficult to resell 11) Which of the following attributes is most typical of a service? A) production and consumption occur simultaneously B) tangible C) mass production D) consistency E) easy to automate 12) A firm cleans chemical tank cars in the Bay St. Louis area. With standard equipment, the firm typically cleaned 90 chemical tank cars per month. They utilized 10 gallons of solvent, and three employees worked 20 days per month, 8 hours a day. The company decided to switch to a larger cleaning machine. Last April, they cleaned 70 tank cars in only 15 days. They utilized 14 gallons of solvent, and the three employees worked 6 hours a day, (a) What was their raw material and their labor productivity with the standard equipment? (b) What is their raw material and their labor productivity with the larger machine? (e) What is the change in each productivity measure? Resource) Standard Equipment Larger Machine Percent Change Sovet Labor