Question: 9 24 Table 1 shows the data for response times at a call center. Call center response time is the amount of time it takes

9 24 Table 1 shows the data for response times at
9 24 Table 1 shows the data for response times at a call center. Call center response time is the amount of time it takes from when the caller dials into the contact center to the time they are connected with the appropriate agent. Susie Simmons wants to understand how the company is doing regarding call center response time. She decides to collect six response times each day over 25 days. Her data are shown in Table 1. Analyze the data (create a x-bar and R chart) and make recommendations. Copy your Minitab output in a MS Word document. That's also where you write your analysis and recommendations. Table 1. Call Center Response Times Sample Time (sec) 1 59 13 2 24 11 18 2 38 12 46 17 77 12 13 46 44 4 74 41 22 14 25 7 10 46 78 14 6 9 122 8 16 15 17 17 9 15 70 9 9 10 32 9 68 18 8 10 41 13 17 50 19 12 82 97 76 56 (10 42 19 14 21 12 44 11 63 5 21 11 47 8 12 12 4 111 37 12 24 13 43 37 27 65 32 3 14 9 26 5 10 30 27 15 21 14 19 44 49 10 116 24 11 10 22 43 70 17 27 10 32 96 11 29 18 7 28 22 17 9 24 19 15 14 34 5 38 29 20 16 65 6 5 58 17 21 7 44 14 16 4 46 22 32 52 75 11 11 17 31 8 36 25 14 85 24 4 46 23 58 5 54 25 28 6 46 4 28 11 33 23 5

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