9. Offshoring and outsourcing are the same thing.

True

False

10. older and larger firms sometimes develop cultural inertia, which becomes a ____________ to change.

barrier

incentive

both a and b

none of the above

11. To minimize quality risk, a ________ process for quality that is controlled should be implemented.

		low-cost
		best-scenario
		specialized
		none of the above

12. When outsourcing only the _____ must be considered.

		total cost
		price of purchasing
		market conditions
		none of the above