Question: 9. The purpose of value analysis/value engineering is to _________________________________. 10. What is it about service processes that makes their design and operation so different

9. The purpose of value analysis/value engineering is to _________________________________.

10. What is it about service processes that makes their design and operation so different from manufacturing processes?

11. What are the three general factors that determine the fit of a new or revised service process?

12. What are the measures of product development success that can be organized in what three categories?

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