$32.$ Which is not true regarding differences between goods and services?

a$)$ Tangible goods are generally produced and consumed simultaneously; services are not.

Lecturer: JC Kabala $04$ March $2024$

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b$)$ Most goods are common to many customers; services are often unique to the final customer.

c$)$ Services tend to have a more inconsistent product definition than goods.

d$)$ Services tend to have higher customer interaction than goods.

e$)$ All of the above are true.

$33.$ Which is not true regarding differences between goods and services?

a$)$ Services are generally produced and consumed simultaneously; tangible goods are not.

b$)$ Services tend to be more knowledge$-$based than goods.

c$)$ Services tend to have a more inconsistent product definition than goods.

d$)$ Goods tend to have higher customer interaction than services.

e$)$ None of the above is true.

$34.$ Which of the following services is least likely to be unique, i$.$e$.,$ customized to a particular individual's

needs?

a$)$ dental care

b$)$ hairdressing

c$)$ legal services

d$)$ elementary education

e$)$ computer consulting

$35.$ Which of the following is not a typical service attribute?

a$)$ intangible product

b$)$ easy to store

c$)$ customer interaction is high

d$)$ simultaneous production and consumption

e$)$ difficult to resell

$36.$ Which of the following statements is true?

a$)$ Manufacturing now constitutes the largest economic sector in postindustrial societies

b$)$ The number of people employed in manufacturing has increased since $1950$

c$)$ Each manufacturing employee now produces about $20$ times more than in $1950$

d$)$ All of the above are true.

e$)$ None of the above is true.

$37.$ Which of the following attributes is most typical of a service?

a$)$ production and consumption occur simultaneously

b$)$ tangible

c$)$ mass production

d$)$ consistency

e$)$ easy to automate

$38.$ Which of the following is a similarity between goods and services?

a$)$ mass production

b$)$ consistency

c$)$ automation

d$)$ application of operations management

e$)$ all of the above

$39.$ Current trends in operations management include all of the following except

a$)$ just$-$in$-$time performance

b$)$ rapid product development

c$)$ mass customization

d$)$ empowered employees

e$)$ All of the above are current trends.

$40.$ Which of the following is not a current trend in operations management?

a$)$ just$-$in$-$time performance

b$)$ global focus

c$)$ supply$-$chain partnering

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d$)$ mass customization

e$)$ All of the above are current trends.

$41.$ New trends in operations management include

a$)$ global focus

b$)$ mass customization

c$)$ empowered employees

d$)$ rapid product development

e$)$ All of the above are new trends in operations management.

$42.$ Which of the following statements about trends in operations management is false?

a$)$ Job specialization is giving way to empowered employees.

b$)$ Local or national focus is giving way to global focus.

c$)$ Environmentally sensitive production is giving way to low$-$cost focus.

d$)$ Rapid product development is partly the result of shorter product cycles.

e$)$ All of the above statements are false.

$43.$ A foundry produces circular utility access hatches $($manhole covers$).$ If $120$ covers are produced in a

$10-$hour shift, the productivity of the line is:

a$)1\mathrm{.}2$ covers$/$hr

b$)2$ covers$/$hr

c$)12$ covers$/$hr

d$)1200$ covers$/$hr

e$)$ none of the above

$44.$ A foundry produces circular utility access hatches $($manhole covers$).$ Currently, $120$ covers are

produced in a $10-$hour shift. If labor productivity can be increased by $20\%,$ it would then be:

a$)14\mathrm{.}4$ covers$/$hr

b$)24$ covers$/$hr

c$)240$ covers$/$hr

d$)1200$ covers$/$hr

e$)$ none of the above

$45.$ Gibson Valves produces cast bronze valves on an assembly line. If $1600$ valves are produced in an $8-$

hour shift, the productivity of the line is:

a$)2$ valves$/$hr

b$)40$ valves$/$hr

c$)80$ valves$/$hr

d$)200$ valves$/$hr

e$)1600$ valves$/$hr

$46.$ Gibson Valves produces cast bronze valves on an assembly line, currently producing $1600$ valves

each $8-$hour shift. If the productivity is increased by $10\%,$ it would then be:

a$)180$ valves$/$hr

b$)200$ valves$/$hr

c$)220$ valves$/$hr

d$)880$ valves$/$hr

e$)1760$ valves$/$hr

$47.$ Gibson Valves produces cast bronze valves on an assembly line, currently producing $1600$ valves per

shift. If the production is increased to $2000$ valves per shift, labor productivity will increase by

a$)10\%$

b$)20\%$

c$)25\%$

d$)40\%$

e$)50\%$