Question: A . Based on: Robert S . Kaplan and David P . Norton, Using the Balanced Scorecard as a Strategic Management System, Harvard Business Review

A.
Based on: Robert S. Kaplan and David P. Norton, "Using the Balanced Scorecard as a Strategic Management System," Harvard Business Review (January-February 1996): 78-85; and Chee W. Chow, Kamal M. Haddad, and James E. Williamson, "Applying the Balanced Scorecard t Companies," Management Accounting 79, no.2(August 1997): 21-27.
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A. Based on: Robert S. Kaplan and David P. Norton, "Using

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