Question: please answer all Based an: Robert S. Kaplan and David P. Norton, Using the Balanced Scorecard as a Strategic Management System, Harvard Business Review (January-February

please answer all please answer all Based an: Robert S. Kaplan and
please answer all Based an: Robert S. Kaplan and
Based an: Robert S. Kaplan and David P. Norton, "Using the Balanced Scorecard as a Strategic Management System," Harvard Business Review (January-February 1996): 78-85; and Chee W. Chow, Kamal M. Haddad, and James E. Williamson, "Applying the Balanced Scorecard to Small Companies," Management Accounting 79, no. 2 (August 1997): 21-27. B. Do internal activities and pro C. D. Employee satisfaction is a common performance measure

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