A broad definition of reliability is that "reliability is the science to predict, analyze, prevent and mitigate failures over time." This definition can include the systems and processes used to produce an item or provide a service as well as the actual item produced or service provided.

With the introduction of automation and the change in human interactions on the production floor or using automation relative to providing services.

Discuss the implications of the potential for failure in production or providing a service if not properly planned.