Question: A client has brought to your attention, a discrepancy between your agencys policy and the current legislation. What would be the process to investigate and

A client has brought to your attention, a discrepancy between your agencys policy and the current legislation. What would be the process to investigate and respond to this discrepancy? Order the steps below.

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Agency policies updated to reflect legislation

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Staff are trained and informed of new policy, client is informed of rectification

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Licensee in Charge contacts OFT to seek advice before reviewing policy

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Current policy and legislation reviewed and compared by Licensee in Charge

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Licensee in Charge notified of discrepancy found

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