1. A coffee shop chain having quality and efficiency problems about customer and employee retention last 12 months. Management hired a consulting company to solve these problems. After two weeks intense research and study consulting firm decided to suggest lean and six-sigma approaches to solve these problems. Consulting company created following problems list to solve by applying lean and six-sigma. build a hypothetical company and apply lean and six-sigma principles and tools you have learned in our class. You can use various tools to solve following problems, you don't have to use all tools.

Problem List:

1. Value is not defined properly from customer point of view
2. Uncomfortable table and seats