A coffee shop chain having quality and efficiency problems about customer and employee retention last 12 months. Management hired a consulting company to solve these problems. After two weeks intense research and study consulting firm decided to suggest lean and six-sigma approaches to solve these problems. Consulting company created following problems list to solve by applying lean and six-sigma. Create a hypothetical company and apply lean and six-sigma principles and tools you have learned in our class. You can use various tools to solve these problems, you dont have to use all tools.

[30 marks]

Problem List:

Raw material quality is not consistent

Layout design is creating fatigue

Poor hiring process creating high employee turnover

Value is not defined properly from customer point of view

Uncomfortable table and seats

Inconsistent product quality

Rude employee

Dirty bathroom

Inaccurate invoicing

Delayed product delivery

Poor packaging and service